Your IT Department,
Without the Overhead

It means we become your IT department. We monitor your systems around the clock, handle support requests from your team, apply updates, manage backups, and plan for the technology your business will need as it grows, all for a flat monthly fee. You stop reacting to IT problems and start preventing them.

Critical outages are responded to immediately, typically within minutes for monitored clients, not hours. Routine support requests are handled same business day. You get a direct line to a real technician, not a ticketing system with a 48-hour window.

Not necessarily. Many clients use us alongside an internal coordinator or office manager who handles basic day-to-day requests. We augment your team with infrastructure expertise, monitoring tools, and escalation capability that most small businesses cannot justify hiring full-time.

We work on month-to-month and annual agreements. Most clients choose annual for the rate advantage. We do not lock you into multi-year contracts, if we are not delivering value, you should be able to leave. That accountability keeps us doing our job.

Managed IT makes the most sense for businesses with 5 or more employees who depend on computers, email, and network connectivity to operate. Smaller teams often benefit most because they lack internal IT resources entirely and feel the impact of downtime the hardest.

Yes. Many healthcare clients run EHR, scheduling, and billing off a single server, which means one failure can stop patient care for the day. We monitor that server the same way we monitor a 50-workstation network and build the backup and recovery plan around that risk, not around an average day. Cobham Tech signs Business Associate Agreements, supports the access controls and audit logging HIPAA's technical safeguards require, and removes a departing employee's system access the same day they leave, not at the next scheduled review. An EHR outage at 9pm gets the same response as one at 9am: the technician who already knows your environment, not a queue.

Yes, both. A defined buildout, typically three to four weeks, gets a new office or medical practice wired, secured, and ready to open: network design, workstation and server deployment, security configuration, and documentation. Most clients then move directly into continuous managed support so the environment we built stays monitored, patched, and backed up long after opening day. You are not choosing between a one-time project and an ongoing relationship, Cobham Tech does both under one team.