Managed IT Services
Your IT Department,
Without the Overhead
If your last IT provider billed you after every incident, left you managing your own patches, and disappeared when something actually broke, you know what bad managed IT looks like. Cobham Tech takes full ownership: monitoring, maintenance, help desk, and planning, for a flat monthly fee that does not change when something goes wrong.
Get a Free AssessmentWhat's Included
Everything Your Business Needs to Stay Online and Secure
Managed IT is not just a help desk. It is a complete technology partnership: we become your IT department, following ITIL v4 practices for incident management, change control, and service desk operations, and handling everything from day-to-day support to long-term infrastructure planning.
24/7 Monitoring
Your servers, workstations, and network devices are monitored continuously, the detect function at the core of the NIST Cybersecurity Framework. We catch and resolve issues before they cause downtime, not after your team reports something is wrong.
Help Desk Support
Your team gets direct access to a real technician, not a bot, not a ticketing system backlog. Fast response for the issues that slow your business down.
Patch Management
Software updates and security patches applied on schedule, reducing your exposure to vulnerabilities without disrupting your workday.
Backup and Recovery
Automated daily backups with tested recovery procedures. If something goes wrong, your data comes back, fast.
Vendor Management
We deal with your internet provider, software vendors, and hardware suppliers on your behalf. One point of contact for everything.
Strategic Planning
Quarterly technology reviews to align your infrastructure with your business goals, planned upgrades, not emergency replacements.
What Changes When You Stop Managing IT Yourself
Less Downtime
Continuous monitoring catches failures before they take your systems offline. Your team stays productive instead of waiting on IT.
Predictable Cost
One flat monthly fee replaces unpredictable repair bills. Budget with confidence every quarter.
Time Returned
Stop spending hours on IT problems. That time goes back into running and growing your business.
What We Monitor
Most Problems Are Visible Hours Before They Cause Downtime
Every server, workstation, and network device in your environment sends signals before it fails. Disk health degrades. Memory errors accumulate. Storage fills without warning. Cobham Tech monitors those signals continuously, not after something breaks.
When a threshold is crossed, we investigate before it becomes an outage. Your team never knows it happened.
For a medical practice running patient records, scheduling, and billing off a single server, that early warning is not a convenience. It is the difference between a scheduled fix after hours and a canceled day of patient visits.
What You Get
One Number to Call. One Team That Knows Your Environment.
No ticket queues routed to a call center that has never seen your setup. When something goes wrong, the same technician who ran your last quarterly review picks up.
That continuity is not a luxury, it cuts resolution time. A technician who knows your infrastructure does not spend the first 20 minutes learning it.
Common Questions About Managed IT
What does managed IT actually mean for my business?
It means we become your IT department. We monitor your systems around the clock, handle support requests from your team, apply updates, manage backups, and plan for the technology your business will need as it grows, all for a flat monthly fee. You stop reacting to IT problems and start preventing them.
How quickly do you respond when something breaks?
Critical outages are responded to immediately, typically within minutes for monitored clients, not hours. Routine support requests are handled same business day. You get a direct line to a real technician, not a ticketing system with a 48-hour window.
Does managed IT replace our current IT person?
Not necessarily. Many clients use us alongside an internal coordinator or office manager who handles basic day-to-day requests. We augment your team with infrastructure expertise, monitoring tools, and escalation capability that most small businesses cannot justify hiring full-time.
Are there long-term contracts?
We work on month-to-month and annual agreements. Most clients choose annual for the rate advantage. We do not lock you into multi-year contracts, if we are not delivering value, you should be able to leave. That accountability keeps us doing our job.
What size business is managed IT right for?
Managed IT makes the most sense for businesses with 5 or more employees who depend on computers, email, and network connectivity to operate. Smaller teams often benefit most because they lack internal IT resources entirely and feel the impact of downtime the hardest.
We run a medical practice. Can you support HIPAA compliance and a single-server environment where downtime stops patient care?
Yes. Many healthcare clients run EHR, scheduling, and billing off a single server, which means one failure can stop patient care for the day. We monitor that server the same way we monitor a 50-workstation network and build the backup and recovery plan around that risk, not around an average day. Cobham Tech signs Business Associate Agreements, supports the access controls and audit logging HIPAA's technical safeguards require, and removes a departing employee's system access the same day they leave, not at the next scheduled review. An EHR outage at 9pm gets the same response as one at 9am: the technician who already knows your environment, not a queue.
Can you handle a new office or practice buildout, not just ongoing support?
Yes, both. A defined buildout, typically three to four weeks, gets a new office or medical practice wired, secured, and ready to open: network design, workstation and server deployment, security configuration, and documentation. Most clients then move directly into continuous managed support so the environment we built stays monitored, patched, and backed up long after opening day. You are not choosing between a one-time project and an ongoing relationship, Cobham Tech does both under one team.
Free Consultation
Talk to a Local IT Expert
Tell us about your business and we will follow up within one business day with a straight answer on how we can help.
Ready to Hand Off Your IT?
Schedule a free assessment and we will show you exactly where your technology stands and what it would take to manage it properly.
Schedule Free Assessment