Problems We Solve
Cloud and SaaS Data Is Not Automatically Backed Up by the Vendor
The Challenge
Many businesses assume that because their email, documents, and business applications live in the cloud, with providers like Microsoft 365 or Google Workspace, that data is automatically backed up and protected from loss. In reality, cloud and software-as-a-service providers are generally responsible for keeping their platform running and available, not for protecting a business against its own accidental deletions, sync errors, or malicious activity within an account. If an employee deletes an email folder, a file gets overwritten, or an account is compromised and its data altered or removed, the platform's built-in retention window is often the only recovery option, and that window can be far shorter than businesses expect.
Why This Happens
Cloud and SaaS platforms operate on a shared responsibility model, where the vendor secures and maintains the infrastructure and application itself, while the customer remains responsible for the data they put into it. This distinction is rarely made clear at the point of signup, and many businesses never read the terms closely enough to realize that standard subscription plans do not include long-term backup or comprehensive recovery of customer data. Built-in recycle bins and version histories in these platforms are designed for short-term convenience, not as a substitute for a real backup, and they typically purge deleted items permanently after a set number of days regardless of whether the business has noticed the loss.
The Risk to Your Business
When cloud or SaaS data is lost, whether through accidental deletion, a sync error, an account compromise, or a mistake by an employee with administrative access, the business often has no way to recover it once the platform's short retention window has passed. This can mean permanent loss of email history, shared documents, customer records, or collaborative files that the business depends on daily. Because the data was never stored anywhere the business directly controls, there is no independent copy to fall back on, and the vendor's terms of service typically limit their liability for this kind of loss. Businesses that treat cloud storage as inherently backed up are often unaware of this gap until data is already gone.
How Cobham Tech Solves It
Cobham Tech extends backup protection to cloud and SaaS platforms, creating independent copies of email, documents, and application data that exist outside the vendor's own short-term retention window. This closes the gap left by the shared responsibility model, giving businesses a real recovery option if data in Microsoft 365, Google Workspace, or similar platforms is deleted, altered, or lost due to an account compromise. Cobham Tech's data recovery and backup services are configured to cover the full scope of a business's data footprint, not just on-premises systems, so cloud-based work is protected with the same reliability as data stored locally. This service is available to businesses throughout Pottersville, NJ, NY, CT, PA, and MA.
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