Free Consultation
Case Study: Logistics & Distribution

The Network Was Built for Ten People.
They Had Thirty-Five.

A logistics operation that had grown significantly in headcount was still running on infrastructure installed years earlier. During peak dispatch hours, it dropped, consistently.

Industry: Logistics & Distribution Location: Northern NJ / Metro NY Service: Managed IT • Network Infrastructure

The Situation

A logistics and dispatch operation had grown substantially over a two-year period, new staff, new warehouse stations, expanded VoIP, and added dispatch software integrations. The network had not grown with it. Unmanaged consumer-grade switches, a single ISP connection with no redundancy, and a flat network with no segmentation between dispatch systems, VoIP, warehouse scanning, and general office traffic.

During peak dispatch hours, the network collapsed under the load, dropping VoIP calls mid-conversation, freezing dispatch software at exactly the wrong moment, and interrupting warehouse scanner connections during active operations. The company had tried rebooting equipment and calling the ISP. Neither fixed it because neither was the problem.

What We Did

01

Mapped the Entire Existing Network

We audited every device, switch, access point, and uplink on the existing flat network. The root cause was clear: congestion from mixed traffic types on shared infrastructure, compounded by no QoS prioritization and a single ISP with no headroom.

02

Replaced Unmanaged Switches with Managed Enterprise Hardware

Consumer-grade unmanaged switches were replaced with managed enterprise-class switches that support VLANs, port prioritization, and centralized configuration, the baseline for any multi-use network.

03

Segmented Traffic Onto Isolated VLANs

Dispatch systems, VoIP, warehouse scanning, and general office traffic were placed on separate VLANs with defined inter-VLAN routing rules. One traffic type cannot consume bandwidth meant for another.

04

Added a Secondary ISP With Automatic Failover

A second ISP connection was brought in on a different provider and carrier path. Automatic failover is configured at the firewall level, if the primary connection drops, the secondary takes over in under 60 seconds with no manual intervention.

05

Deployed Centralized Network Monitoring

All network segments are now monitored through our NOC. Bandwidth utilization, device health, and uplink status are tracked in real time, issues surface before they become outages.

The Outcome

  • Peak-hour connectivity drops eliminated following the network rebuild
  • VoIP, dispatch, and warehouse scanning run on isolated segments, one type of traffic cannot disrupt another
  • Secondary ISP provides automatic failover, no single point of failure on the WAN
  • Network monitoring active across all segments, the NOC sees problems before dispatch does
  • Infrastructure now supports continued headcount and software growth without requiring another full redesign
Network Infrastructure Managed IT VoIP Business Continuity

Work With Us

If Your Network Drops When Your Business Peaks, That Is Not a Coincidence

We will audit your current network, identify the load and segmentation gaps, and give you a remediation plan with fixed pricing, before the next outage costs you more than the fix would have.

Request a Network Audit All Case Studies

Free Consultation

Talk to a Local IT Expert

Tell us about your business and we will follow up within one business day with a straight answer on how we can help.

Protected by a proof-of-work security check. No third-party tracking. Sent securely over an encrypted connection.

Frequently Asked Questions

Answers to Common Questions

What areas does Cobham Tech serve?

We are headquartered in Pottersville, New Jersey and support businesses across New Jersey, New York, Connecticut, Pennsylvania, Massachusetts, and North Carolina. Most issues are handled remotely, and we provide on-site visits throughout our New Jersey service area.

How is managed IT priced?

Managed IT is usually billed as a flat monthly fee, priced per user or per device, so your cost is predictable. The right tier depends on your size, systems, and the level of support you need. We recommend a free assessment first so any quote reflects your actual environment.

Do you require a long-term contract?

We work with businesses on both ongoing managed IT and one-time projects. We will recommend the arrangement that fits your goals rather than lock you into something you do not need. The details are always agreed on before any work begins.

Do you work with small businesses?

Yes. Much of our work is with small and mid-sized businesses that do not have a full internal IT department. We scale our support to the size of your team and the systems you rely on.

What if we already have an IT person on staff?

We can work alongside your internal staff in a co-managed model, handling monitoring, security, and after-hours coverage while your person focuses on day-to-day needs. We can also take over fully if that is a better fit.

Can you help with HIPAA or other compliance requirements?

Yes. We support medical, dental, and other regulated businesses with the technology side of compliance, including access controls, encryption, backups, and documentation. Compliance is about how your systems are configured and maintained, and that is work we do every day.

Do you provide emergency or after-hours support?

Managed IT clients have around-the-clock system monitoring and access to after-hours emergency support. If something critical happens outside business hours, you have a way to reach us rather than waiting until morning.

What kinds of businesses do you work with?

We support professional services firms, medical and dental practices, legal and financial offices, retailers, logistics companies, and nonprofits, among others. The common thread is a business that depends on its technology working and cannot afford to manage it alone.

Can you handle both our technology and our physical security?

Yes. Alongside managed IT and cybersecurity, we install and support physical security systems including cameras and access control. Bringing both under one provider keeps your digital and physical protection working together.

How do we get started?

Start with a free assessment. We review your current setup, identify what needs attention, and give you a straight answer on how we can help, with no obligation and no sales pressure. Call us at +1 315 436 1036 or request an assessment through the contact form.

See all frequently asked questions