The Network Was Built for Ten People.
They Had Thirty-Five.
A logistics operation that had grown significantly in headcount was still running on infrastructure installed years earlier. During peak dispatch hours, it dropped — consistently.
The Situation
A logistics and dispatch operation had grown substantially over a two-year period — new staff, new warehouse stations, expanded VoIP, and added dispatch software integrations. The network had not grown with it. Unmanaged consumer-grade switches, a single ISP connection with no redundancy, and a flat network with no segmentation between dispatch systems, VoIP, warehouse scanning, and general office traffic.
During peak dispatch hours, the network collapsed under the load — dropping VoIP calls mid-conversation, freezing dispatch software at exactly the wrong moment, and interrupting warehouse scanner connections during active operations. The company had tried rebooting equipment and calling the ISP. Neither fixed it because neither was the problem.
What We Did
Mapped the Entire Existing Network
We audited every device, switch, access point, and uplink on the existing flat network. The root cause was clear: congestion from mixed traffic types on shared infrastructure, compounded by no QoS prioritization and a single ISP with no headroom.
Replaced Unmanaged Switches with Managed Enterprise Hardware
Consumer-grade unmanaged switches were replaced with managed enterprise-class switches that support VLANs, port prioritization, and centralized configuration — the baseline for any multi-use network.
Segmented Traffic Onto Isolated VLANs
Dispatch systems, VoIP, warehouse scanning, and general office traffic were placed on separate VLANs with defined inter-VLAN routing rules. One traffic type cannot consume bandwidth meant for another.
Added a Secondary ISP With Automatic Failover
A second ISP connection was brought in on a different provider and carrier path. Automatic failover is configured at the firewall level — if the primary connection drops, the secondary takes over in under 60 seconds with no manual intervention.
Deployed Centralized Network Monitoring
All network segments are now monitored through our NOC. Bandwidth utilization, device health, and uplink status are tracked in real time — issues surface before they become outages.
The Outcome
- Peak-hour connectivity drops eliminated following the network rebuild
- VoIP, dispatch, and warehouse scanning run on isolated segments — one type of traffic cannot disrupt another
- Secondary ISP provides automatic failover — no single point of failure on the WAN
- Network monitoring active across all segments — the NOC sees problems before dispatch does
- Infrastructure now supports continued headcount and software growth without requiring another full redesign
Work With Us
If Your Network Drops When Your Business Peaks, That Is Not a Coincidence
We will audit your current network, identify the load and segmentation gaps, and give you a remediation plan with fixed pricing — before the next outage costs you more than the fix would have.