Case Study: Healthcare

The Backup Had Been Failing
for Months. No One Knew.

A medical office had a backup appliance in place. It just wasn't working. Patient records, scheduling data, and billing information had no verified recovery path.

Industry: Healthcare Location: Central NJ Service: Managed IT • Data Backup & Recovery

The Situation

A medical practice had a backup appliance on-site when we began their technology assessment. On the surface, they believed their data was protected. In practice, the backup job had been silently failing for an extended period. The appliance storage was full, failure alerts had been routing to an unmaintained email address, and no verified restore had been tested in over a year.

Patient records, appointment scheduling data, and billing information had no guaranteed recovery path. A ransomware event or hardware failure during that period would have meant starting from scratch. For a HIPAA-covered practice, the consequences, regulatory, financial, and operational, would have been severe.

What We Did

Identified the Failure During the Initial Assessment

Every new client engagement begins with a full technology audit. Backup verification is a mandatory item on that checklist, not optional. The failure was caught before any incident forced the issue.

Cleared Failed Jobs, Reallocated Storage, Restored the Backup Chain

We cleared accumulated failed backup jobs, expanded usable storage on the appliance, and rebuilt the backup schedule to produce a clean, verified recovery point for all critical data sets.

Implemented Monthly Verified Restore Tests

A backup that has never been tested is not a backup, it is an assumption. We now perform a verified restore test each month and confirm that a specific set of files is recovered intact and accessible.

Fixed the Alert Path to Active Inboxes

Backup alerts now route to the practice manager's active email address and to our NOC monitoring queue. Any failure generates a notification within the hour, not silence.

Documented a HIPAA-Aligned Retention and Recovery Policy

We produced a written data retention and disaster recovery policy aligned with HIPAA requirements, including defined recovery point objectives, retention schedules, and staff responsibilities.

The Outcome

Compliant backup retention restored within the first month of engagement
Monthly verified restore tests now standard, no more assumption that backup is working
Practice has a documented recovery plan and tested recovery objectives for the first time
Backup alerts route to active inboxes and NOC monitoring, failures surface within the hour
HIPAA-aligned data retention policy documented and in place

Managed IT Data Backup & Recovery Healthcare IT HIPAA Compliance

Work With Us

When Was the Last Time Your Backup Was Actually Tested?

Our technology assessment includes a live backup verification. We will tell you exactly what your recovery window is, and what it would take to close the gap.

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Answers to Common Questions

What areas does Cobham Tech serve?

We are headquartered in Pottersville, New Jersey and support businesses across New Jersey, New York, Connecticut, Pennsylvania, Massachusetts, and North Carolina. Most issues are handled remotely, and we provide on-site visits throughout our New Jersey service area.

How is managed IT priced?

Managed IT is usually billed as a flat monthly fee, priced per user or per device, so your cost is predictable. The right tier depends on your size, systems, and the level of support you need. We recommend a free assessment first so any quote reflects your actual environment.

Do you require a long-term contract?

We work with businesses on both ongoing managed IT and one-time projects. We will recommend the arrangement that fits your goals rather than lock you into something you do not need. The details are always agreed on before any work begins.

Do you work with small businesses?

Yes. Much of our work is with small and mid-sized businesses that do not have a full internal IT department. We scale our support to the size of your team and the systems you rely on.

What if we already have an IT person on staff?

We can work alongside your internal staff in a co-managed model, handling monitoring, security, and after-hours coverage while your person focuses on day-to-day needs. We can also take over fully if that is a better fit.

Can you help with HIPAA or other compliance requirements?

Yes. We support medical, dental, and other regulated businesses with the technology side of compliance, including access controls, encryption, backups, and documentation. Compliance is about how your systems are configured and maintained, and that is work we do every day.

Do you provide emergency or after-hours support?

Managed IT clients have around-the-clock system monitoring and access to after-hours emergency support. If something critical happens outside business hours, you have a way to reach us rather than waiting until morning.

What kinds of businesses do you work with?

We support professional services firms, medical and dental practices, legal and financial offices, retailers, logistics companies, and nonprofits, among others. The common thread is a business that depends on its technology working and cannot afford to manage it alone.

Can you handle both our technology and our physical security?

Yes. Alongside managed IT and cybersecurity, we install and support physical security systems including cameras and access control. Bringing both under one provider keeps your digital and physical protection working together.

How do we get started?

Start with a free assessment. We review your current setup, identify what needs attention, and give you a straight answer on how we can help, with no obligation and no sales pressure. Call us at +1 315 436 1036 or request an assessment through the contact form.

The Backup Had Been Failingfor Months. No One Knew.